Privacy Policy — Kally African Foods

Last Updated: 24 September 2026

At Kally African Foods Store, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order or otherwise interact with Kally African Foods Store.

This policy applies to personal information collected through our website and other services operated by Kally African Foods Store.

1. Who We Are

Kally African Foods Store is a UK-based online retailer specialising in African and Caribbean food products and related grocery items.

For the purposes of applicable data protection legislation, Kally African Foods Store is responsible for determining how and why your personal information is processed.

In this Privacy Policy, the terms "we", "us" and "our" refer to Kally African Foods Store.

2. Information We Collect

Depending on how you use our website and services, we may collect different types of personal information.

Information You Provide to Us

This may include:

Full name.
Email address.
Telephone or mobile number.
Billing address.
Delivery address.
Account login details.
Order and purchase information.
Customer service enquiries and communications.
Product reviews or feedback you choose to submit.

Payment Information

When you make a payment, your payment may be processed by a third-party payment provider.

Depending on the payment method used, payment providers may collect payment card or other financial information directly. We may receive information such as payment status, transaction reference and the last few digits of a payment card, but we do not normally store your complete payment card details.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address.
Browser type and version.
Device type.
Operating system.
Pages visited.
Referring website or source.
Date and time of visits.
Website usage and interaction information.

3. How We Use Your Information

We may use your personal information for the following purposes:

To create and manage your customer account.
To process and fulfil your orders.
To process payments.
To arrange delivery of your purchases.
To communicate with you about your orders.
To respond to customer service enquiries.
To process returns, refunds and replacements.
To improve our products, services and website.
To maintain the security of our website.
To detect and prevent fraud or misuse.
To comply with applicable legal and regulatory requirements.
To send marketing communications where you have provided appropriate consent or where otherwise permitted by law.

4. Legal Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following legal bases:

Contract

We may process your information where it is necessary to fulfil a contract with you, such as processing and delivering an order.

Legal Obligation

We may process your information where necessary to comply with legal or regulatory obligations.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.

This may include improving our website, preventing fraud, maintaining website security and managing our customer relationships.

Consent

Where required by law, we will ask for your consent before processing your information for a particular purpose, such as certain types of marketing or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

5. Marketing Communications

If you have subscribed to receive marketing communications, we may contact you about products, promotions, offers, new arrivals and other information that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, account or transactions.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, analyse website usage and, where permitted, support marketing activities.

Some cookies may be placed by third-party services that we use on our website.

Where required, we will ask for your consent before placing non-essential cookies on your device.

For more information about our use of cookies, please see our Cookie Policy.

7. Who We Share Your Information With

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

Payment processors and payment service providers.
Delivery and courier companies.
Website hosting and infrastructure providers.
Website and software service providers.
Customer service and communication providers.
Analytics and technology providers.
Professional advisers where necessary.
Government authorities, regulators or law enforcement where required by law.

We do not sell your personal information to third parties.

8. Payment Providers

Payments made through our website may be processed by third-party payment providers.

These providers may process your payment information in accordance with their own privacy policies and terms.

We recommend reviewing the privacy information provided by the payment provider you use.

9. Delivery Companies

When you place an order, we may provide the delivery company with information necessary to fulfil the delivery.

This may include your name, delivery address, telephone number, email address and order or tracking information.

Delivery providers should only use this information for purposes associated with delivering your order and providing related services.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors such as the type of information, the purpose for which it was collected, legal requirements and our legitimate business needs.

Some information relating to purchases and financial transactions may need to be retained for longer periods to meet accounting, tax or other legal obligations.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should also take appropriate steps to protect your account, including keeping your password confidential and using a secure device when accessing your account.

12. Your Data Protection Rights

Under UK data protection law, you may have rights in relation to your personal information.

Depending on the circumstances, these may include the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain types of processing.
Request transfer of certain information to another organisation where applicable.
Withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

13. How to Exercise Your Rights

If you wish to exercise any of your data protection rights, please contact us using the contact details provided on our website.

We may need to request additional information to verify your identity before responding to certain requests.

We will respond to valid requests within the time period required by applicable data protection law.

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, services or applications.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

17. Data Breaches

We maintain procedures for identifying, managing and responding to personal data breaches.

Where required by law, we will notify the Information Commissioner's Office (ICO) and affected individuals of a personal data breach.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable data protection laws.

The updated version will be published on this page and the "Last Updated" date will be amended accordingly.

19. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve your concern.

You also have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/

The ICO provides information about your data protection rights and how to make a complaint.

20. Contact Us

If you have questions about this Privacy Policy, your personal information or how we process your data, please contact Kally African Foods Store using the contact details provided on our website.

Kally African Foods Store
African & Caribbean Foods | UK Delivery

This Privacy Policy was last updated on 24 September 2026.