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Terms & Conditions

Last Updated: 24 September 2026

Welcome to Kally African Foods Store. These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing or using our website, or by placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Kally African Foods Store

Kally African Foods Store is a UK-based online retailer specialising in African and Caribbean food products and related grocery items.

Throughout these Terms & Conditions, the terms "we", "us", "our" and "Kally African Foods Store" refer to the business operating this website.

The terms "you" and "customer" refer to any person who accesses our website or purchases products from us.

2. Using Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else's use of the website.

You must not:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorised access to our website, systems or accounts.
  • Introduce viruses, malware or other harmful material.
  • Copy, reproduce or exploit our website or its content without permission.
  • Use automated systems to collect information from our website without our permission.

We reserve the right to suspend or restrict access to the website where we reasonably believe that these Terms & Conditions have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients and other information displayed on our website are accurate and up to date.

However, product packaging, appearance, labelling and ingredients may occasionally change. The product packaging and labelling supplied with your order should be checked before consumption.

Images displayed on our website are for illustrative purposes and the actual product may vary slightly in appearance or packaging.

4. Allergens and Dietary Information

We take food allergies and intolerances seriously.

Where required, allergen and ingredient information will be provided on the relevant product page or made available before purchase.

If you have a food allergy or intolerance, you should carefully check the product information and packaging before consuming a product.

If you require additional information about ingredients or allergens, please contact us before placing your order.

Kally African Foods Store cannot guarantee that products are free from traces of allergens unless this is expressly stated by the manufacturer.

5. Product Availability

All products are subject to availability.

We reserve the right to limit the quantity of products that may be purchased or to discontinue products without prior notice.

If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, offer a replacement, alternative product or refund.

6. Prices

All product prices displayed on our website are shown in British Pounds Sterling (£) unless otherwise stated.

We make reasonable efforts to ensure that prices are accurate. However, errors may occasionally occur.

If we discover an obvious pricing error after you have placed an order, we will contact you before processing the order and give you the option to confirm the order at the correct price or cancel it.

Delivery charges, where applicable, will be displayed separately at checkout.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an email confirming that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

An order is accepted when we confirm that the products have been dispatched or otherwise confirm acceptance of the order.

We reserve the right to refuse or cancel an order where there is a reasonable basis to do so, including where a product is unavailable, there is an obvious pricing or product description error, or we suspect fraudulent activity.

8. Payment

Payment must be successfully received before an order is processed unless we expressly agree otherwise.

We may use third-party payment providers to process payments securely. We do not normally have access to your complete payment card details.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

9. Delivery

We currently offer delivery within the United Kingdom, subject to the delivery areas and services available at the time of purchase.

Delivery times shown on our website are estimates unless a specific guaranteed delivery service has been selected.

Please ensure that your delivery address and contact information are accurate before completing your order.

For full information about delivery, please see our Shipping Policy.

10. Returns, Refunds and Cancellations

Returns, refunds and cancellations are handled in accordance with our Returns & Refund Policy and applicable UK consumer law.

Due to the nature of food products, certain goods may not be eligible for cancellation or return where an applicable legal exception applies, including certain perishable goods or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

Nothing in these Terms & Conditions affects your statutory consumer rights.

11. Damaged, Faulty or Incorrect Products

If you receive a product that is damaged, faulty, unsafe, incorrect or otherwise does not conform to your legal rights, please contact us as soon as possible.

Depending on the circumstances, we may offer a replacement, refund or another appropriate remedy in accordance with applicable law.

12. Account Registration

If you create an account on our website, you are responsible for keeping your login credentials confidential.

You are responsible for activity carried out through your account unless you have notified us of unauthorised access.

You agree to provide accurate and up-to-date information when creating an account or placing an order.

13. Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, logos, photographs, product descriptions, designs and software, is owned by or licensed to Kally African Foods Store.

You may view and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, sell or commercially exploit our website content without our prior written permission.

14. User Reviews and Content

If our website allows customers to submit reviews, comments, photographs or other content, you agree that your submissions must not be unlawful, defamatory, abusive, misleading, discriminatory or infringe the rights of another person.

We reserve the right to remove content that we reasonably believe violates these requirements.

15. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or restrict access to the website for maintenance, security updates, technical issues or other operational reasons.

16. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

17. Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include:

  • Severe weather.
  • Natural disasters.
  • Transport disruptions.
  • Courier or postal service failures.
  • Power or telecommunications failures.
  • Government restrictions.
  • Strikes or industrial action.
  • Other circumstances beyond our reasonable control.

18. Privacy

We collect and process personal information in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be processed as described in our Privacy Policy.

19. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services such as payment providers, delivery companies and analytics services.

We are not responsible for the content, availability, security or practices of third-party websites or services that we do not control.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or applicable legal requirements.

The updated version will be posted on this page with the relevant "Last Updated" date.

Your continued use of our website after changes have been posted constitutes acceptance of the updated Terms & Conditions.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer law requires otherwise.

If you are a consumer, you will also benefit from any mandatory protections provided by the law applicable to you.

22. Contact Us

If you have any questions about these Terms & Conditions, your order or our services, please contact Kally African Foods Store using the contact details provided on our website.

Kally African Foods Store
African & Caribbean Foods | UK Delivery

By using our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.